The company said on exchange that the platform is intended to address challenges faced by enterprises that remain in pilot stages of generative and agentic AI adoption by providing a governed environment to orchestrate multiple AI agents across systems, workflows and communication channels.
Agentverse integrates with enterprise systems including CRM platforms, IT service management tools, knowledge repositories, data platforms, telephony systems and collaboration applications.
R Srikrishna, CEO & Executive Director, Hexaware, said, “Agentverse is how we take autonomy into day-to-day operations. Clients can move beyond pilots to measurable results in cycle time, accuracy, and customer satisfaction.”
As per the exchange filing, it enables agents to retrieve contextual knowledge, interpret process documentation, automate conversations and execute operational actions within workflows, with governance features such as role-based access controls, audit trails and policy guardrails.
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According to the company, organisations deploying the platform can target productivity gains of 40–60% in knowledge and service workflows, 60–80% faster response times, improvements in user satisfaction of 20–35%, and cost reductions of 20–50% through automation.
The platform supports use cases across customer experience, financial services, manufacturing, retail and enterprise operations, including customer query resolution, reconciliation processes, demand forecasting, inventory management, and IT, HR and procurement services.
“Hexaware’s Agentverse is built for outcomes and scale. We standardize how agents connect to enterprise platforms, enforce policy, and prove value with clear KPIs, so customers can expand from one use case to many,” said Siddharth Dhar, President & Global Head – Artificial Intelligence, Hexaware.
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The firm added that Agentverse forms part of the it’s broader AI strategy spanning technology and business processes, including application management services, predictive incident management and automation, as well as enterprise workflow transformation through agentic AI models.
Hexaware Technologies Ltd shares closed at ₹410.00 on March 17, down ₹6.95 or 1.67% on the day.
