Under the Right to Services Act, the state government has notified 1,027 public services, of which 527 are currently accessible through the Aaple Sarkar portal and mobile app. These platforms were launched to ensure citizens receive essential government services from the comfort of their homes and to provide a channel for addressing grievances.
However, delays in processing requests or resolving complaints have been frequent, often due to administrative apathy. Taking serious note of this, Fadnavis directed the Chief Secretary to impose monetary penalties on department heads responsible for such delays. The move is aimed at holding officers accountable and expediting the digital delivery of services.
In the meeting, CM Fadnavis reviewed various key areas, including schemes under the Tribal Development Department, the implementation of government medical colleges, and the Agristack initiative. Special emphasis was placed on the integration of 138 inter-departmental services on the Aaple Sarkar portal by May 31. The remaining 306 notified services are to be brought online by August 15.
The Chief Minister instructed that failure to meet these deadlines would result in a fine of ₹1,000 per day on the concerned administrative head. This decision is expected to bring more speed and transparency into the functioning of government departments and enhance citizen satisfaction.
The meeting also involved a discussion on grievance redressal mechanisms via the Aaple Sarkar platform. With the new directive in place, the government aims to ensure timely resolution of citizen complaints and more efficient service delivery. By enforcing this accountability mechanism, the Maharashtra government hopes to strengthen the trust of the public in its digital governance initiatives and ensure better performance from its departments.
