Following this, the board has appointed Roxanne Austin, previously the Lead Independent Director since May 2021, as the new Chairperson of the Board, from December 1, 2025. Mathrubootham’s decision, officially communicated to the company’s board on September 3, 2025, comes without any report of conflict or disagreement regarding company policies or direction.
In his notice, Mathrubootham, who helmed the company for 15 years, expressed his intent to wholly focus on his role with Together Fund, a venture fund he co-founded. He has offered his support to ensure a smooth handover in leadership as the board size shrinks from its current count to nine members, with just two directors in Class III seats after December 1.
He emphasised that the decision is not tied to operational discord or strategic misalignment. Rather, it reflects a desire to shift his efforts toward nurturing fresh opportunities through his venture capital interests while still honouring Freshworks’ trajectory.
Mathrubootham’s exit marks the end of an era of sorts for one of India’s top SaaS success stories. From its humble beginnings in Chennai to becoming a Nasdaq-listed enterprise with a robust global footprint, Freshworks’ journey has mirrored its own ascent as a tech leader.
Freshworks reported operating revenue of $204.7 million for the quarter ending June 2025, up from $174 million in the same period last year (Q2 CY24). The revenue uptick, coupled with tighter cost management, significantly narrowed operating losses, bringing them down nearly 80% to $9 million in Q2 CY25, compared with $44 million a year earlier.
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